STAT Medical Billing

Healthcare, finance, systems design, UX design
2016

A multidisciplinary team at IA Collaborative envisioned STAT, a centralized medical planning, billing, and payments platform for patients who seek a streamlined, personalized healthcare experience. 

Team
Jinhwan Kim (UX Designer)
Maya Lewis (UX Designer)
Jennifer Robinson (Business Strategist)
Nathan Ritter (Design Research & Strategist)
​Renee Albrecht-Mallinger ​(Design Research & Strategist)

Project submitted as a part of the Department of Health and Human Services and AARP "A Bill You Can Understand" challenge.

Rethinking the billing experience

The current billing experience is fractured and frustrating for everyone involved. Not only are the bills themselves tough to decipher, the process surrounding medical billing can be opaque and drag on for a long time.

Design principles

Through user interviews and co-design, we created a billing platform that delivers timely information, reflects the user's healthcare experience, and enables improved financial planning.

A centralized experience

Users receive a monthly statement from STAT instead of a series of EOBs from insurance companies and bills from various providers. They communicate with a STAT representative to resolve questions they may have about their billing or insurance.

Making payments easy (and easy to track)

Monthly statements contain information about providers, treatments, and insurance payments, ordered by date. Users make their payments once a month using STAT's digital or paper payment services.

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The STAT ecosystem

STAT's entire ecosystem includes the streamlined billing process, simple payment and planning tools, guided claims and appeals, and transparent provider information. With the STAT system, patients can be confident in their understanding of their healthcare experiences and finances.